Return & Refund Policy

We offer a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, the item must be returned in good condition, with all original parts and packaging whenever possible. You will also need the receipt or proof of purchase.

To start a return, please contact us at handcarepro@gmail.com. If your return request is approved, we will provide instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

Returns must be sent to the following address:
[INSERT RETURN ADDRESS]

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Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can resolve the issue as quickly as possible.

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Exchanges

If you would like to exchange an item, the fastest way is to return the original item and place a new order once the return has been approved.

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International Consumer Rights

For customers located in regions where consumer protection laws provide additional rights (such as the European Union 14-day right of withdrawal), those rights will apply in accordance with applicable local laws.

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Refunds

Once we receive and inspect your return, we will notify you if the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that banks or credit card providers may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at handcarepro@gmail.com.